|
The HIS Network staff is in the process of notifying VPN
users of upgrades needed for VPN Clients. It is necessary to upgrade all
VPN Client software and configuration files (pcf file) to the newest
version. HIS would like to leverage the advanced technology and features
available with latest version of software. However, this will not be
possible until we have upgraded all VPN users to the same software
version.
Our initial goal will be to upgrade all users that have
the "old" client, software versions that are 3.5.x. To assist the VPN
users in this process, HIS will take the burden of notifying each "old"
client user that they need to upgrade their VPN software. You can expect
notification via 1.) E-mail 2.) A banner page upon VPN connection (Similar
to the one that pops up once you are connected and you have to click
"continue") and 3.) an announcement of the VCUHS Intranet. This will be a
required upgrade and VPN users will have a deadline date to perform the
VPN software upgrade. It is always our goal to provide you with consistent
and secure access to the VCUHS network. Any VPN user who does not upgrade
their VPN software by the deadline date accepts the risk of losing VPN
connectivity. Additional information and help can be obtained by any of
the following methods:
- Contact the VCUHS HIS
Helpdesk
-
Email
-
Phone - (804) 828-6447
- For latest VPN client
version and documentation
http://download.mcvh-vcu.edu/files/vpnclientlisting.htm
Go To Top
|
Frequently Asked Questions
|
|
How can I tell if I
require VPN client upgrade? |
| |
- You have been
using VPN for more than 1 year, without upgrade.
-
If you receive, a banner stating upgrade is
required.
-
You can check to see which version you
currently have installed.
-
Launch VPN client
-
Click the gold lock at
top left corner of client window, then click About VPN Client. Note: if
your client does not have this option, your client is up to date, and does
not require upgrade.
Go to Top
|
|
Will I have the same
level of access after I upgrade as I have now? |
| |
VCUHS HIS department
is constantly reviewing the security policy, and restricting access to
what the users actually need. If you find that you do not have access
to resources that you had before upgrading, please contact the VCUHS
HIS Helpdesk.
Go to Top
|
|
Will all of my Internet applications work
after I upgrade? |
| |
VCUHS HIS department
is constantly reviewing the security policy, and enforcing policies
that provide security for the end client as well as protecting the
integrity of the VCUHS Network. While you have established a VPN
connection to VCUHS Network, you will have access to all VCUHS
resources that you are restricted to, and all supported Internet
applications outside of the encryption domain (outbound, http, https,
pop3, IMap, AIM 5.2). If you have a business requirement for
application that is not listed, submit request to VCUHS HIS Helpdesk
and your request will be reviewed.
Go to Top |
|
What if I have a VCUHS
Dial-up account and VPN account? Are they the same account? |
| |
Yes. If you had a VCUHS Dial-Up account (with username and password), you are now
required to use your username and RSA SecurID token code, for both Dial-up
and VPN. Go to
Top |
Go To Top
Maintained by:
Amy Herrmann, Information Systems
Revised:
February 23, 2004
|
Frequently Asked Questions
(FAQ):
|
