Procedures for Ordering New Equipment

1.) Click below for new equipment specifications:
	A.) Desktops B.) Laptops C.) Monitors
2.) Call the VCUHS Information systems Help Desk at 828-6447 to open up a Help Desk ticket. Orders will not be processed by purchasing until a Help Desk ticket is opened. Please have the requisition number on hand when making this call. (This is in effort to more easily identify equipment when it arrives and to verify that all information is accurate.) Equipment is installed in the order in which the Help Desk tickets are opened. The average time for install is 10-20 working days. 3.) Contact Purchasing and provide them all of the pertinent information to include the Work Order number. 4.) Cabling may be required. For each device on the network, a network drop and an electrical drop is required. If you need help determining if this is needed, a technician will aid with this. Cabling costs are handled by the individual departments and a separate PO will need to be cut for this. A call to the help desk at 828-6447 requesting a cabling quote will set this in motion. 5.) Please have all equipment shipped to the below address:
	CSC 1-116 Attn Desktop Support 403 N 13th Street Richmond, VA 23298
6.) A technician will contact you before the equipment arrival to determine what is required during equipment install. 7.) Once equipment arrives, you will be contacted by Information Systems Desktop Support and they will schedule the install. *Note: Please open up a help desk ticket even if the equipment is just to be delivered. This can be indicated within the comments of the Work Order.

Maintained by: Phillip Andy
Copyright © 2001 [VCU Health System]. All rights reserved.
Revised: December 18, 2003